Contact us

A Team Of Experts

Our professionals here in the US have industry experience and will be happy to help you.

Business Information

We are available 9am-7pm Monday-Sunday EST. You can reach us at (800) 984-5719. We are also available via live chat, email support@firstclasscaves.com or by filling out the form below.

FAQ

Shipping

Do you offer free shipping?

Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.

When will I receive tracking for my order?

As soon as your package ships out. Usually within 1-2 business days.

How long will my order take to arrive?

Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.

Which courier will deliver my package?

We ship via UPS, Fedex and USPS. It usually depends on the size of your package.

Do you ship internationally?

At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please Call us or Email us to get a shipping price quote

Do you offer White Glove Delivery?

Yes, this is only for selected suppliers. Contact us at (800) 984-5719 or Support@firstclasscaves.com for more information.

Orders

Can I place my order over the phone?

Yes! We are available 9am-5pm Monday-Friday CST. You can reach us at (800) 984-5719.

If something is out of stock can I back order or special order it?

Yes! Please contact us by phone to place your order. (800) 984-5719